We do not offer refunds. We can transfer your party booking if your booking is canceled 14 days prior to the event. We cannot provide a transfer after this time. Transfer requests are valid for 15 days.
Please tell your guests to dress appropriately for the party. We are an art studio and paint can be lurking around any corner and jump on you. We use professional materials and art supplies which means paint may stain clothing, shoes and jackets. Bare feet (or socks without shoes) are not permitted anywhere in the studio. 4Cats does not provide footwear or shoe covers. Please ask your guests to wear appropriate footwear. 4Cats is not responsible for damage to clothing or personal belongings. Please leave the ball gowns and tuxedos at home.
Please arrive no more than 10 minutes before your scheduled party time as we have classes and/or events scheduled before and after.
Every day we aspire to make our studios welcoming, respectful and safe. Our staff work hard to ensure you, your family and friends have a respectful, positive and rewarding experience. In turn, we need to express the expectation that customers will be respectful towards our staff. Though 99.9% of the time we are surrounded by encouragement and the kindness of people, we cannot under any circumstances allow our staff to be demeaned. We first and foremost are a safe space for them. Which is why if there is a breach of that respect from someone, that person will be asked to leave.