Refund & Cancellation Policy

Bookings: Workshops, Classes, Camps, Parties & Events

We do not provide refunds for bookings.

This applies to all workshops, classes, camps, parties, private events, memberships, and gift cards.

If you can no longer attend, the quickest and easiest option is to cancel your own booking online for a studio credit, when eligible under our cancellation policy.

Visit our Self-Cancel for Credit page to cancel your booking and receive a credit when your booking qualifies.

Have a gift card or discount code that isn't working? Please contact the studio before completing your purchase. Once a booking has been made, refunds are not available.

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Online Shop & Retail Returns

We offer a 30-day return policy for retail purchases made through our online shop.

To be eligible for a return, your item must be unused, in its original packaging, and accompanied by your receipt or proof of purchase.

To request a return, please email orders@4cats.com. If your return is approved, we'll provide instructions for returning your item. Returns sent without prior approval cannot be accepted.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible so we can make it right.

Non-Returnable Items

• Sale items
• Gift cards
• Products with attached digital downloads
• Pens and markers

Exchanges

If you'd like a different item, the quickest option is to return your eligible purchase and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we'll let you know whether it has been approved. Approved refunds are issued to your original payment method. Please allow time for your bank or credit card provider to process the refund.

Original shipping charges are non-refundable.